Frequently asked questions (FAQ)

If you want to receive an invoice for the completed top-up, go to https://faktury.autopay.pl and follow the instructions.

In Orange, you can always check the balance and validity of your account in several ways:

• free of charge, by entering a short code on your phone*124*# and confirming with a green handset
• by calling the number *500 (fee according to the price list)
• logging into My Orange

It’s easy. It is sufficient that you enter a short code on your phone *124*# and confirm with a green handset.

Check if the confirmation of completion of your top-up has been sent to the e-mail received. The top-up processing time depends on the selected payment method.

In most cases, the top-up takes place within minutes. If there is still no top up within 24 hours, please contact:

• in writing - in person in the registered office of Autopay S.A. or via postal operator, courier or messenger to the following address: Autopay S.A., at Powstancow Slaskich Street no. 6, 81-718 Sopot, electronically - via the complaint form available at pomoc.autopay.pl,
• by phone at 58 7604 844; from 8:00 a.m. to 4:00 p.m.; on business days and on Saturdays from 8:00 a.m. to 4:00 p.m. (call payable at the rates of the telecommunications operator competent for the User)
• in person to the protocol at Autopay S.A. (from 8:00 a.m. to 4:00 p.m. on business days).

To lodge a complaint, please contact us:

• in writing - in person at Autopay or via postal operator, courier or messenger to the following address:Autopay: Powstancow Warszawy Street no. 6, 81-718 Sopot;
• electronically - via the complaint form available at: pomoc.autopay.pl;
• by phone at 58 7604 844 from 8:00 a.m. to 4:00 p.m. on business days and on Saturdays from 8:00 a.m. to 4:00 p.m. (call payable at the rates of the telecommunications operator competent for the User) or in person to the protocol at Autopay (from 8.00 a.m. to 4.00 p.m. on business days).

To top up your phone online, go to the website https://doladowania.orange.pl, and then:

• enter your phone numberi e-mail address,
• select the top-up amount,
• after redirecting to your bank’s website, make the payment.

Your account will be credited the amount of your choice quickly and securely.

The Unlimited service allows you to activate unlimited calls, SMS and MMS to everyone for a selected number of days. On the top of that, you also get an extra GB package for domestic use.

If you have the Orange Free prepaid tariff for every top up you will also get extra bonus gigabytes - up to 200 GB!

Details of the promotion can be found here.